Restaurant CRM & Customer Database Software

Build a valuable customer database with every order. Servyn records guest dining habits, average spend, favorite dishes, and contact details for targeted marketing.

Automated guest profile creation & order history

Capture guest names, phone numbers, and dining frequency automatically during billing or digital QR ordering.

Targeted SMS & WhatsApp promotional campaigns

Filter top-spending guests or inactive customers to send custom promotional discounts and birthday greeting offers.

Guest history is what billing already captured, not a new database

A guest's order history and repeat-visit pattern come from the same phone number recorded at billing, so there is no separate CRM signup step for guests or extra data entry for staff.

Targeted campaigns reach guests who have actually visited

SMS and WhatsApp promotions go out to your own recorded guest list rather than a bought contact list — smaller reach, but it's people who have eaten at your restaurant before.

Order history shows what a guest actually likes, not a guess

Because CRM data comes from real billing history, a returning guest's past orders are visible — useful for staff to make a genuine recommendation rather than pushing whatever the kitchen wants to move that day.

Works the same for a single outlet or a multi-branch chain

Guest records are not siloed to a single location by default the way a paper guest book would be, which matters for a chain where a regular might visit more than one outlet.

Feedback ties guest history to actual satisfaction, not just spend

Order-linked ratings mean a guest's CRM record shows not just what they ordered and how often, but whether they were satisfied — useful for deciding who gets a win-back offer versus who needs a service recovery gesture first.

Frequently asked questions

How does restaurant CRM help increase repeat dining?

By tracking guest dining history, you can send personalized promotional offers on birthdays and special occasions to encourage return visits.

Does building a CRM profile require guests to fill out a form?

No — guest records build from the phone number captured during billing or QR ordering, with no separate signup form for the guest.

Can I send a WhatsApp promotion to guests who have not visited in a while?

Yes. Guest records include last visit date, so you can target a win-back campaign specifically at lapsed regulars rather than the full list.

Can I filter guests by how often or how recently they have visited?

Yes — guest records include visit frequency and recency, which is what a targeted win-back or loyalty campaign is built from.